Your comfort is our livelihood...
Bear with us as we are upgrading systems, recruiting talented technicians and training representatives to better serve you.
We can and will make your MRCOOL experience the best that it can be.
4th GEN DIY WALL SLEEVE REPLACEMENT
12K and 18k models may have shipped with an incorrect (2 inch) wall sleeve. We are working hard to correct this.
To have a 3 inch wall sleeve replacement expedited, please GO HERE
This is the best option for support tickets and to maintain records for follow ups
call us at:
Monday - Friday : 7:30am and 4:30pm CST
This is the best option for emergency technical issues
find us here:
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