MrCool Customer Reviews

Real MrCool Customer Reviews

  • June 30, 2015
  • By MR COOL

A recent visitor to our Ingram’s Water & Air Equipment, offers a customer rewards program to encourage feedback. Some of these customers purchased and installed MrCool systems, and left review videos on YouTube.

We’ve picked out a few for you to view at your leisure.

Press Play Rewards MrCool Customer Reviews Videos

The first review we want to show you comes from a customer who installed two MrCool ductless systems in their home. They even plan on buying a third unit.

The next MrCool customer review video comes from a customer who installed the equipment himself thanks to our convenient DIY package. He estimates that he saved around $2000.

Hopefully these review videos will show that we’re serious about sticking around and doing things right in the very competitive heating and air market.

If you’ve got some MrCool customer reviews or a story you’d like to share, leave us feedback in the comments or via our Previous post: ... Next post:

60 thoughts on “Real MrCool Customer Reviews”

  1. I was a little intimidated about installing a complete AC/heating system by myself. Until I talked with Gerald Dysart at MrCool support. Gerald should write the book on customer service, if I had a question he was right there. I even sent a photo of my electrical wiring just as a precaution. His responded within a few minutes with a thumbs up. His commitment to help me and his communication with me was all it took to turn this into a very pleasant experience.
    I turned the unit on yesterday for the first time and I’m totally impressed. I couldn’t work in the shed during the summer months, now I can use it comfortably year round.

  2. Our 40+ year old central air unit went out about five years ago. Quotes back then were from six to eight thousand, so for the couple of weeks a year we really need AC I decided to skip it, us the pool, put a window air unit in the back office.

    Now we’re getting on in years and wife is working from home, so revisited this. Current quotes were $8K to $17K for a 3-4 ton system with new ducting since the old ones are, well, old and leaky. Gee, really? Uh, no.

    Found out about minisplits – have seen them in use, nothing short of amazing. Then found MrCool DIY, and Ingrams Water and Air, the distributor. Ordered out a 2-ton and installed it all myself, and it works absolutely fantastic. Heats and cools the whole house, and we can now enjoy our home even when the mercury climbs! An no over-prices HVAC professional, it truly is a DIY project.

    While there are other brands out there, some even for less, they all require HVAC tools to setup, and they state clearly they will not honor their warranty if you install it yourself. What a racket. So Ingrams Water and Air is the distributor of MrCool (Home Depot, Lowe’s, and Amazon too) and they fully back the warranty for your DIY install. It all ends up costing a couple of hundred more than a cheaper unit with a HVAC pro doing the vac, test, and turn-up.

    MrCool gets rave reviews and if there’s a problem Ingrams is there for you. It’s a can’t-lose proposition!

  3. System is installed. I need a way to extend the condensate line from the indoor unit about 15 ft. to the outdoor unit. The factory line is a corrugated plastic line, but there is no similar line available in hardware stores. Has any body else encountered this problem? I’m dead in the water until I solve it. Bad design flaw, in my opinion.

    1. Any AC supply has these lines. it does not need to go where your outside condenser unit is – it can drain anywhere convenient, or even attach to a condensate pump that empties into a sewer drain, like for your clothes washer. You can use regular pvc water pipe as well. The corrugated line is very flexible and that’s why it is primarily used. Don’t leave low spots in it or water will remain inside the line – you want it to all drain out. It does not need to follow your lineset exactly unless it is convenient.

      Mine comes down the outside wall inside a cover along with the lineset, then connects to a pvc pipe with an elbow that fills a garden watering can. The tomatoes and flowers love it. ๐Ÿ˜‰

      Poor planning on installation does not constitute a design flaw. LOL
      All air conditioning units need a condensate drain, be central unit with an air handler, or a mini-split. If you pay attention you’ll occasionally see a commercial building with water exiting a drain on the side and water running across the parking lot. Now that is a design flaw.

  4. I’ve had my Mr Cool unit for approximately 9 months. I live in Texas where it can get quite hot and humid. I was concerned the unit would not adequately heat & cool my 1400 sg. ft. garage. It is now July and I must say I am tremendously happy with my purchase. I’m retired and plan to spend many hours in my garage working on my classic vehicles. This Mr Cool unit keeps my shop at a constant comfortable temperature. I highly recommend this company and their products!

  5. I bought 4 of these units one had leak Home Depot has ordered another now another one has a e1 code after running great for about 2weeks had HVAC check it out said all connections good do not want to pay another install please advise al 4 are 18000 btu

  6. How cost efficient is this unit?
    My house was built in 1940 plaster walls not much insulation. Would it be a good investment for me?

    1. Ductless mini-splits are very efficient. They’re much more efficient than portable or window air conditioners.

  7. Once the unit is all hooked up and running if you decide to move it to a different location can a do-it-yourselfer still do that by disconnecting everything the same way as hooking it up

    1. Yes, it is possible to disconnect the DIY (basically run the installation backwards) and move it. It is not recommended, but it is possible.

  8. We have a small 1300 sq ft manufactured home we just purchased and are retiring in it, what should we purchase for this home? We will need heat & AC since we are in the high desert in NM and not much more than 60,000 BCU for heating I believe…
    Thank you,

    1. We have a complete line of heating and cooling equipment. We have geothermal, central, and ductless. For the do-it-yourselfer, the DIY ductless mini-split is always a good option. We will also have a DIY multi-zone mini-split product coming out this summer, so that might be something you are interested in. Lots of options!

    1. Most of our products are energy efficient. The only way we could know if your electric bill would increase is if we knew more about the system you were currently using and what you wanted to replace it with.

  9. I put in an order through Home Depot for a Mr. Cool DIY 12000btu mini split system on May 29th.
    Home Depot tells me the problem with delays is from the production side. Once again, they were told my unit would ship last week.
    What is going on ? Would be nice to get the unit in before fall.

    1. I was looking for a place to post a positive review for my Mr Cool 12K and landed on this site. I just got it hooked up an hour ago and I am so pleased with the performance and the ease of install. I was going to get a non DIY,I hadn’t even heard of these DIY units, But every HVAC shop I called refused to come out and charge any unit with refrigerant unless they installed it! So I found out about Mr Cool and amazingly Costco had it for $1100. So I put it in myself and the pre charged units worked perfectly,
      This approach makes buying anything else out of the question for us DIY guys!!!
      Mike Medina WA

      1. I too was looking for a place to leave a good review.. we have loved our unit since the day we bought it(4years ago).. it was easy to install and preformed flawlessly.. 3 weeks ago we noticed a problem with it and called out a service company we were told it had a leak in the air handler.. we reached out to mrcool (on this website). Received a call back the next day.. the guy I spoke to was kind, Courteous, and helpful.. he had me email he some photos and a few days later we received a new unit.. great cooling and heating unit.. even better company.. thank you mrcool.

  10. I really enjoyed the AC at first but then had problems with the scheduling and they took several calls in to get anyone to respond. Finially got the scheduling and they then told me that if I wanted to use scheduling I could not use the remote,but had to use my phone. I do not carry my phone all the time and if in the garage it would be nice to just pick up the remote and lower the temp.
    Next problem was about a week after getting the scheduling up and renning I started to recieve E1 error. Again it took several phone calls and no response I then emailed them and we went back and fourth during the troubleshooting process but I never recieved the next step to do. I emailed them a couple of times and did not get any reply. The first email was sent June 26. A month without AC in AZ is horrible. I can not use my garage because of the excessive heat Today is 107 and the garage is showing 110.
    I regret buying any product that the company does not stand behind their product.

    1. Tim, we definitely apologize. We’ve been overwhelmed this summer will an extraordinary amount of calls and sales. If you can give me a good contact phone number, I’ll make certain someone calls you back as soon as possible.

  11. Do you have a unit with multiple heads? We have a tiny home ( 600 sq. Ft) but itโ€™s 4 rooms, one of which is a kitchen with a gas stove. I would like to have optimum efficiency, but my kitchen gets really hot.

  12. I ordered a Mr. Cool Advantage 12K unit in late June from Lowe’s. Their customer service department gave me a tracking number because they still haven’t received my unit. On the UPS website it says that the label has been created for the shipment but the package has yet to be given to UPS. How long should I expect to wait before I can receive my order?

  13. Dear Sir:
    I just got off the phone,I called mrcool tech and was transferred to leave a message. I ask for help with the unit I’m still getting a code(p2) I got a local air conditioner tech and said the feon was perfect set on his gauge and the 5volt was right on! Please get me help!
    Thank you

    1. A P2 error code means that the mini split has a high temperature protection of the compressor. There could be something obstructing the airflow of the unit, if you’ve confirmed that the refrigerant and power supply are fine. If you left a message with tech support, then they should get back to you as quickly as they can, but we might recommend to keep calling.

  14. I purchased a double unit mini split in april 2020 worked great for two months then shut down . Model# multi 327hp230vi displaying code f5 p4 po. Help Please we are going through a heat wave.

  15. I purchased a 18k diy e star unit. We have had it a couple weeks and is running great. Installation was pretty easy. Hopefully no future problems will crop up. At the moment, I would highly recommend the diy line for the homeowner with a budget. I am definitely going to order a second unit for another part of the house.

  16. I just wanted to verify that the copper coolant lines can be run upward above the unit and the condensate drain line can be run downward. I have a unique situation where I need the large coolant lines to go upward into the floor joists cavity.

  17. I purchased a 36k unit in September of 2018. I used the unit a few times per week during the winter to heat my shop.
    Didn’t use it at all during the summer.

    Next winter I couldn’t get the unit to turn on. The remote display was on, but nothing. So I installed a backup heat source. I had the unit looked at by a friend and he determined the batteries were dead in the remote even though the display on the remote was on. There was no low battery warning on the remote.

    So I used the unit a few times after that then in November of this year I wanted to heat my shop again and the unit came up with an E1. I called and was sent a new control board for the outdoor unit.

    When I pulled the unit apart to replace the board I found burned connections. I called and sent in a picture of the burned parts. That was the day before Thanksgiving. On the following Monday I got a shipping notice for a new $1300 condenser. I have to say that impressed me. They were supposed to call me about it, but haven’t. I don’t know if I can just disconnect the lines and put on the new unit, of need a tech to come out. I called and asked about it and was assured someone would call. So far they haven’t.

    I’m impressed with the warranty service. I am concerned about the longevity of the system. Having to replace the unit really concerns me. Time will tell i guess.

  18. I recently purchased a Mr Cool unit and the compressor went out, I have yet to hear from a repairman

    1. Hi there, We experienced the same issue. Did you get a resolution to your issue? We are waiting on replacement outdoor unit which is covered under warranty. Have not been able to reach anyone at the phone number listed. Curious what your experience has been.

  19. I purchase a MrCool 27k btu mini split 2 zone a couple months ago. This was the best investment! I just love it. My only issue is with controlling from my phone. I have to keep trying to turn on or off. Eventually works but seems easier to just use the remotes from the system. I can come home from work to a hot house and after about 15 minutes I am comfortably cool. Same goes for the heat! I just love this unit. It is perfect for me.

  20. easiest DIY unit to install whisper quiet i highly recomend this DIY 2 ton unit great price as well

  21. Hello! The install of my Mr. Cool 12K; 22SEER, DIY mini split went very well! Great instructions and online videos. My only suggestion is to provide 2 or 3 options for lineset lengths as I only needed 10 feet for my installation so now I have 15 feet coiled and laying behind the compressor. I’m hoping for many years of dependable service from this great product!

  22. Started my diy multi-zone 27 btu with 3 air handler all was supposed to be 9k btu but one is 12k btu do I need to send it back

  23. I live in Hamilton Ontario and considering buying your 23,000 BTU split unit which is sold here online through Home Depot, Lowes and Rona but all suppliers currently show them as out of stock. How long before local distributors will be restocked?
    Also the air handler unit dimensions are listed as 13.9″ x 13.9″ x 8.9″ but the advertised picture doesn’t appear as such.

    1. While we do not have a precise estimate, we hope to get these products back in stock and to have our retailer’s inventories refilled as quickly as possible. We project sometime in early July. That air handler is 42.52″ long, 13.19″ tall, and 8.9″ wide. Thank you for letting us know this.

  24. Hi. I am looking at getting the Mr. Cool 27000 BTU with 3 wall mounts. It says it’s rated at 1000 sqft. How many sqft can each mount handle?


    1. That depends on the capacity of the individual wall mount. Air handlers are rated from 9k to 36k BTUs.

  25. I purchased a Mrcool DIY minisplit, was easy to install and when an insect got fried on the control board they sent a replacement right away. I highly recommend Mrcool.

  26. My DIY 12 mini split is not working and when I contacted Mr Cool warranty department I was told that they would ship me a new replacement unit once those units were back in stock, I have noticed that Mr Cool retailers have had the DIY 12 units in stock for some time now but I have not heard anything from them about shipping mine, I have emailed twice without a response and haven’t gotten call backs when I have left my name and number,

    1. I apologize. The DIY 12k units have been in short supply all summer. Replacement orders are being filled as available.

  27. could you please explain how to setup the confy mode, all I can find is bits and pieces here and there on setting it up.
    I have the 12K DYI model in a 550 sq ft well insulated (foam) building.
    Does the main temp control override the confy setting?

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