Central Split Warranty

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MAC13, MHP13, MAH13, MAC18, & MAH18
Limited Warranty
MRCOOL limited warranty

MRCOOL distributor (hereinafter “Company”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows.

All warranty periods begin on the date of original installation. If the date cannot be verified, the warranty period begins one hundred twenty (120) days from date of manufacture. If a part fails due to defect during the applicable warranty period Company will provide a new or remanufactured part, at Company’s option, to replace the failed defective part at no charge for the part.

This limited warranty is subject to all provisions, conditions, limitations and exclusions listed on the right side.

LIMITATIONS OF WARRANTIES

ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON, WHAT SO EVER.

Ten year all parts warranty when registered

Ten (10) years on all parts to the original registered end-user warranty

Five year all parts warranty when not registered

Five (5) years on all parts if not registered

Proper unit installation

Proper installation – Limited warranty applies only to systems that are installed by a state certified or licensed HVAC contractor, under applicable local and state law in accordance with all applicable building codes and permits; MRCOOL installation and operation instructions and good trade practices.

Original installation location

Warranty applies only to products remaining in their original installation location.

Return defective parts to the distributor through a registered servicing dealer for credit

Defective parts must be returned to the distributor through a registered servicing dealer for credit.

THIS WARRANTY DOES NOT COVER:
  • 1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts, or replacement parts, or new units.
  • 2. Normal maintenance as outlined in the installation and servicing instructions or Owner Manual, including filter cleaning and/or replacement and lubrication.
  • 3. Failure, damage or repairs due to faulty installation, misapplication, abuse, improper servicing, unauthorized alteration or improper operation.
  • 4. Failure to start due to voltage conditions, blown fuses, open circuit breakers, or damages due to the inadequacy or interruption of electrical service.
  • 5. Failure or damage due to floods, winds, fires, lightning, accidents, corrosive environments (rust, etc.) or other conditions beyond the control of the Company.
  • 6. Parts not supplied or designated by Company, or damages resulting from their use.
  • 7. Products installed outside USA and Canada.
  • 8. Electricity or fuel costs, or increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of supplemental electric heat.
  • 9. Any cost to replace, refill or dispose of refrigerant, including the cost of refrigerant.
  • 10. Any special, indirect or consequential property or commercial damage of any nature whatsoever. Some states or provinces do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province. For warranty service or repair, contact your installing contractor. You may find the installer’s name on the equipment or in your Owner’s packet. Complete product registration below and send back by e-mail at
warranty@mrcool.com

MRCOOL downloadable warranty registration form PDFMRCOOL Online Warranty Registration Form
The Story of MRCOOL Ductless Air Conditioning and Heating Systems
Our Story

Every great technology has a great story behind it, and MRCOOL is no different. Learn more about how MRCOOL systems are setting the ductless mini-split standard in the HVAC industry.

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